NewVision team – Newvision Software

NewVision Wins CRM Transformation Deal with Large Utility Provider in the Middle East

NewVision team — Thu, 27 Jul 2023 07:27:21 +0000

NewVision, a leading IT consulting company, has secured a significant deal to transform the CRM and billing systems of a leading utility service provider in the Middle East. NewVision will implement Oracle C2M, an advanced solution designed specifically for utility services, to replace a legacy application that no longer meets with industry requirements. The utility provider has been using Oracle ERP and wanted to upgrade its legacy systems to improve customer experience.

The company looked for a reliable implementation and support partner and selected NewVision, after extensive due diligence based on its expertise and experience. An Oracle Utilities Badge holder, NewVision’s capabilities as a transformation partner to implement complex CRM and billing deployments and provide ongoing support has been well established.

The partnership between the utility service provider and NewVision is expected to drive business excellence by exploiting advanced features and functionalities of Oracle C2M, primarily to deliver superior customer experiences. A modernized CRM and billing system provides transparency and optimized processes to empower the provider to enhance the customer journey.

As the utility service provider embarks on its digital transformation initiative, industry watchers are eagerly anticipating the positive impact on business operations and the spin-off effect in the utility market.

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NewVision Achieves Microsoft Solutions Partner Designation for Digital and App Innovation

NewVision team — Fri, 07 Jul 2023 06:22:16 +0000

NewVision, a digital native company focussed on providing innovative solutions, is thrilled to announce its recent achievement of the Microsoft Solutions Partner designation for Digital and App Innovation. This prestigious recognition sets NewVision apart as a partner with exceptional capabilities and underscores the company’s commitment to delivering innovative solutions to its clients.

To attain this distinction, NewVision’s engineers underwent a rigorous assessment of their Cloud capabilities on Microsoft’s Azure Cloud platform. Demonstrating their professional skills, they showcased extensive usage of advanced functionalities and facilitated customer success through seamless Cloud integrations. NewVision’s designation as a Microsoft Partner for Digital and App Innovation solidifies its credibility in application migration and modernization, as well as in designing and managing highly scalable architectures in Kubernetes environments with secure DevOps practices.

We are truly grateful to our team and their passion for learning and relentless pursuit of excellence. And to our esteemed customers for giving us the opportunities to partner and unlock value through our capabilities” said Balan Ramaswamy, Chief Operating Officer at NewVision. We have made significant investments to win this distinction to better serve customers and we will continue to invest in building capabilities to help our customers harness Cloud capabilities.

By collaborating closely with Microsoft as a Solutions Partner, NewVision gains access to the latest tools, technologies, and resources. This partnership empowers the company to design and deploy cutting-edge solutions for its clients, enabling them to stay at the forefront of digital innovation and drive their business growth.

About NewVision Software

NewVision Software is a leading information technology consulting and services company. We are digital natives, helping our customers and partners navigate through new frontiers of technology – enabling them to harness the possibilities to transform their businesses. We strengthen and help businesses on their digital transformation journey by delivering focused solutions and driving business excellence. With a presence in the US, Middle East, and India the company offers a range of innovative and high-quality consulting services across several sectors and practices.

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A solution for physicians providing time tracking and contract lifecycle management solution for hospitals through different products

NewVision team — Fri, 09 Jun 2023 05:14:33 +0000

The Challenge

Our client had prevalent history of chaos post almost all releases. There were issues reported by Customer Service team after every release that had to be addressed urgently

The inherent reason of these issue was multi-fold,

Poor SDLC processes
Incomplete analysis of features/enhancements or bugs fixed
Poor QA processes and high level QA test cases

Our Solution

The NewVision team proactively introduced the following strategic changes in SDLC that lead to Zero defects being slipped to End-Customer,

Introduction of Agile Scrum Processes and Practices for efficient monitoring and controlling of planned user stories

Introduction of Feature Testing for testing the features/enhancements/defects

Revamping regression test cases from 150 to 825+ test cases

Detailed analysis and discussion on the features/enhancement to better understand the Acceptance Criteria of each user story

Strong collaboration among team members to ensure each of the user stories are released with expected quality and timelines

Developed product & process guide for scalability to onboard team members and customers.

Output

Zero major defects slipped last 12 releases.

External defect density is less than 1 (0.81) from last 12 releases

Sprint velocity increased by 15%

Increased Test Coverage by 100%

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Pega Webinar

NewVision team — Thu, 08 Jun 2023 05:44:13 +0000

Webinar

Subject

Transforming Utilities (Water, Gas, Power) with RPA (Robotic Process Automation)

Date

May 06, 2021

What You’ll Learn

Process of Data Mining.
Data Mining segregation per Industry relevance.
Data-driven decision-making.
Recommended customer outreach and its integration.
Other allied topics.

Debapriya Brahma

Practice Lead

PEGA Experience 14 years
Project Management
Solution Architecture
Risk Management

Swathi Kadayam

Lead Architect

PEGA Experience 8 years
Designing Architecture
Project Delivery
Quality Management

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Pega Intelligent Automation of Demographic record update process for a US based Healthcare Service Provider

NewVision team — Thu, 08 Jun 2023 05:08:32 +0000

The Challenge

Healthcare service providers in USA raise large number of requests to update their demographic record which are executed by associates. Current system does this through manual process where managers identify the requests based on priorities and distributes to the associates based on their availability, experience and skillsets. However this causes significant delays on overall process cycle. As upon receiving the task from the managers, associates work on two systems simultaneously. Where one system captures the actual updates & the other tracks the progress of the request. The associates have to copy the data to be updated from one system to another manually, which leads to a huge risk of incorrect information updates in the system, costing significant resource time, as the associates fillout out the requests. Our task was to reduce the effort, cost and increase productivity.

Our Solution

Leverage Pega Case Management v7.2 to enable efficient push routing across various group of associates.

Leverage Pega Get Next functionality to enable seamless assignment of tasks.

Leverage Pega OOTB Urgency calculation conjunction with business rules to prioritize open tasks

Enhance user interface by using Pega OOTB features such as Action Menu, Pulse and 360-degree provider view

Leverage Pega Situational layer cake to address complex routing logic such as State and request type combinations which varies between associates within same group.

Leverage Pega OOTB Skill and load balancing mechanism to find out the right associate to route the task.

Leverage Pega’s delegation rule to enable Managers to manage associate’s entitlement matrix in a centralized space.

Output

The high degree of success of the project can be gauged by the following metrics:

We reduced the request processing cycle time from an average of 50 minutes to 10 minutes.

We reduced the Associate assignment of task from average 30-40 minutes to less than a minute.

We reduced the Provider’s Request handling time improved from 400-450/day to 2000/day.

We saved approximately $1.8M per month for our client.

Download PDF

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Digital Transformation & Automation of a Cloud-based event management company.

NewVision team — Thu, 08 Jun 2023 05:02:26 +0000

The Challenge

In essence, the customer’s goal was to leverage the Cloud features efficiently in order to make their application and infrastructure stronger in every way – highly available, cost-efficient, secure, fault-tolerant, and scalable. As per their requirements, NewVision also needed to automate their Build & Deployment by using Jenkins 2.0.

Our Solution

After assessing their current infrastructure on the cloud, we conducted the analysis and highlighted desired areas of improvement. Thereafter, we made the application highly available and scalable and upgraded the infrastructure – deploying the application in multiple availability zones and multiple regions with the help of auto-scaling.

Our team also identified some logical components and their dependencies, refactoring them with the help of developers. They then created APIs for remote user interfaces, such as for reporting. In the build & deploy stage, the DevOps pipeline was designed and implemented, using third-party tools.

Output

The high degree of success of the project can be gauged by the following metrics:

Improvement of 50% of the release cycle for CI/CD. Increase of 80% in team productivity.

Increase of 60% in testing automation.

Increase of 85% in overall release quantity.

The customer achieved all they had set out to, and our relationship continues to grow in scope and scale.

Download PDF

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Data Analytics & Engineering platform for a US based company offering Data Analytics and AI powered Marketing.

NewVision team — Thu, 08 Jun 2023 04:57:51 +0000

The Challenge

Our client needed to build a new analytics platform that not only helped with targeting prospects, but also enabled them to improve tracking, monitor their successes and optimize marketing budgets. The aim was to ensure access to a user-friendly portal, where they’d be able to manage campaigns and check analytics cutting across their customers. This would aid in effective data consolidation, reviews and reporting at various aggregate levels – leading to richer business insights, smarter decisions, better predictive capabilities and sharing of cross-learning across stores and campaigns.

Our Solution

Our client was moving fast moving towards its newly aligned post-merger goals – serving 10,000+ customers, executing 1,50,000+ campaigns, and aiming to acquire 10 million+ new customers. Given the scale of operations, as their consulting, design and software partner, we needed to be quick, accurate, scalable and consistent in our design and development approach.

The focal points of our digital journey with our client are summarized below:

Helping them gain insights on how well their company was doing on key business metrics.

Attracting customers through their running campaigns, thereby scaling up retention rates.

Accommodation of more customers down the line, with different data systems being integrated smoothly withthe existing data platform.

Promoting business visibility through insights and reports.

Providing predictive insights that would help them course-correct their business on time.

Complete, accurate and scalable architecture, with analytics and predictive capabilities.

Output

The end-to-end solution we came up with showed excellent results, helping our client align seamlessly to their expanding business goals and priorities. Rich data is now giving them deep business insights about their current and future customers, and helping them take quicker, smarter decisions based on better predictive abilities.

Users can understand the effectiveness of individual campaigns, their ROI and the response rates of the campaigns, down to every customer visit and revenue earned. Sales trend analyses have been facilitated, data has been standardized and the effective presentation of data flow in the system has vastly enhanced the maintenance of data quality. As a result, we now enjoy a long-term relationship.

Download PDF

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An AI-driven, end-to-end continuous SAP Testing Platform for a hyper-local marketing brand.

NewVision team — Thu, 08 Jun 2023 04:54:52 +0000

The Challenge

UpSwell approached NewVision to automate the Order-to-Cash process on the SAP HANA landscape new S/4 platform. They needed to speed up SAP testing with an AI-driven, end-to-end continuous testing platform. The aim was to turbo-charge SAP innovations with the test automation platform, so that they could make weekly (and even daily) releases a reality. They were also looking to protect their business processes while eliminating the need for hypercare – with AI-powered risk analysis that provided 90%+ risk coverage and zero defect releases. We had to build a platform that was AI-driven and codeless, shrinking testing costs by as much as 50% or more through reduced test volume and the automation of manual tasks.

Our Solution

Partnering with our client on their digital journey, NewVision streamlined the processes of data collection, data validation, and data movement. We implemented all steps with lean iterative cycle times, ensuring that UpSwell gained quick wins while always remaining agile even as their business processes evolved. The lean automating testing platform we designed allowed them to catch bugs early and significantly improved their processes – making them quicker and boosting efficiency with each cycle.

The focal points of our digital journey with our client are summarized below:

Improved their overall Order to Cash efficiency by automating the sub processes.

Validated and automated data into SAP for order entry, pricing and mass changes to material and customer records.

Provided governance and workflow around complex scenarios, such as data collection for new material and customer records.

Enabled great service, set up the appropriate architecture and responded promptly beyond expected levels.

Output

A supersonic delivery of an automation testing platform, AIdriven and codeless.

An AI-driven risk analysis that provides 90%+ risk coverage and zero defect releases.

Shrinking testing costs by as much as 50% or more, through reduced test volume and the automation of manual tasks.

Download PDF

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Migrating Legacy Systems to cloud environment seamlessly for a leading energy supplier in Ireland

NewVision team — Wed, 07 Jun 2023 10:48:54 +0000

The Challenge

A leading energy provider in the Republic of Ireland was facing challenges with its customer information system. They were using Oracle Customer Care & Billing (CC&B) 2.5v for customer information management and Salesforce for field activity management. The company wanted to upgrade its system to Oracle Customer Cloud Service (CCS) 2.9v to improve its functionality and provide better services to their customers. However, the transition posed several challenges.

As it’s a decade legacy system, the availability of design documents and information related to business processes was limited. This posed a significant challenge as the team had to understand the existing system’s design and functionality to ensure a smooth transition.
The company had to ensure that the process updates did not have an adverse impact on current business processes.
The team had to analyze all existing and upcoming design documents to reduce the use of Java-dependent components.
The team had to ensure that the new build process would be executed successfully in the Oracle Customer Cloud Service environment.

Our Solution

NewVision provided a comprehensive solution to overcome the challenges and ensure a smooth transition to Oracle Customer Cloud Service. The solution included the following steps:

Our team conducted an in-depth analysis of all existing and upcoming design documents to minimize the use of Java-dependent components. This was done to ensure that the system was compatible with Oracle Customer Cloud Service.

The team leveraged base components and processes to reduce dependency on custom components, resulting in Oracle Customer Cloud Service-compatible solutions.

The team had to analyze all existing and upcoming design documents to reduce the use of Java-dependent components.

The team had to ensure that the new build process would be executed successfully in the Oracle Customer Cloud Service environment.

Output

20

Reduction in manual errors

25

Increase in system performance

30

Reduction in customizations by Leveraging CCS function

Seamlessly upgraded the processes from CC&B v2.5 to CCS

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RPA Webinar

NewVision team — Wed, 07 Jun 2023 07:21:57 +0000

Webinar

Subject

Comprehensive Healthcare Management for Insurance & Healthcare Industries on PEGA Decision Hub

Date

April 06, 2021

Webinar – Transforming Utilities with RPA

As you must be aware, RPA can play a vital role in getting your offerings to your customers faster and increasing business turnover with trending solutions at a lesser cost. We have our own product ROBOMAGIC that beats the competition (Blue Prism, UiPath, Automation Anywhere) in all aspects including pricing.

Our tech-savvy team helps our customers in:

Implementing AI/Trigger Driven Automated Process Execution.
Enabling Operation teams with 100% script-less process.
Reducing the cycle time by 40% and improve test automation coverage by 75%.
Ensuring 0% impact due to any change in one or all object properties.

Sandeep Gahlot

Practice Lead

ORACLE UTILITIES Experience 10 years.
Project Management
Solution Architecture
Risk Management

Kishor Rahate

General Manager- Digital Assurance

IT Experience 20 years
RPA Presales
Advisory, delivery & implementation

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